BabyPilot is provided by BabyPilot ApS, company registration number (CVR) 45784630, Constantin Hansens Gade 7, 19.2, 1799 Copenhagen V, Denmark. You can write to us at support@babypilot.ai.
Where these terms say "we" and "us", that means BabyPilot ApS. Where they say "you", that means you, the person using the app.
You accept these terms when you create an account. You have to tick a box that is not pre-ticked, and you can read and save the terms before you do. We record which version you accepted, when, in which language and in which version of the app, and we keep an unchanged copy of the text you were shown. You can always read the terms again in the app under Profile.
This is not your consent to our processing of information about you or your child. You give those consents separately. You can withdraw a consent under Profile. Withdrawing it does not affect the lawfulness of processing that has already taken place, but it may mean that you can no longer use the feature the consent relates to.
How we handle information about you and your child is set out in the privacy policy. These terms do not change or limit your rights under data protection law. If anything in these terms conflicts with the privacy policy, we will not rely on it against you - and we will correct the text without undue delay.
Nothing in these terms limits your rights under mandatory law. If something here conflicts with a rule you cannot waive as a consumer, that rule applies.
BabyPilot is an information and coping tool for parents during a child's first 1,000 days.
You can ask questions about your child's everyday life and get an answer. The answers are written by artificial intelligence, drawing on a knowledge base that has been reviewed by healthcare professionals, and they are phrased to suit your child's age and what you have told us about your family's everyday life.
It is the knowledge base that healthcare professionals have reviewed - not the individual answer. No healthcare professional has read and approved the answer you receive. It is written the moment you ask.
Information about your child is used to select and phrase relevant general knowledge. It is not used to assess your child's health.
BabyPilot exists to give you general, age-relevant knowledge, help you put words to what you are seeing, and make it easier for you to ask the right questions of your health visitor or doctor.
You are talking to an AI system, not to a person. This is also stated in the app every time you write to BabyPilot, and every answer is labelled as AI-generated. Fridge notes and anything else you can print or share are also written by artificial intelligence, and it says so on them. We do this because the EU Artificial Intelligence Act requires it, and because you should be able to know it without having to look.
This matters more than anything else in this document.
If your question is about symptoms, illness, medicine or an urgent worry, contact a healthcare professional. You must not use BabyPilot as your only basis for acting, or for not acting, in anything concerning your child's health.
You must be 18 or over to have an account.
You may only add a child to the app if you hold or share custody of that child, or if you have permission from someone who does. Being a child's parent is not in itself enough. When you add the child, you do so on the child's behalf, and you confirm that you are entitled to.
If the child has more than one custody holder, you confirm that you agree between you that the child is added and about the sharing you are setting in motion. We cannot see whether you agree, and we do not check. If you are in doubt, wait until you have talked about it.
If there is a child in BabyPilot whom you hold or share custody of, and someone has added that child without your knowledge, write to us at support@babypilot.ai. If your enquiry gives us reasonable grounds to believe that information is being shared without the necessary right, we will restrict access without undue delay while we look into it. We can remove the child's information from the app.
You create an account with your email address. You are responsible for what happens on your account and for keeping your login details to yourself. The account is personal - you must not share it or transfer it to anyone else.
If you discover that someone else has access to your account, write to us straight away.
Your conversations are private. What you write on your own is yours, and no other adult in the family can see it.
You can share a conversation if you want to. You do it one conversation at a time, and it is the person who started the conversation who decides.
You invite another adult with a code that expires after 24 hours. You can create a new one whenever you like - the old one stops working immediately. You may only invite an adult who is entitled to see information about the child.
If there is disagreement about who may add the child or share information about the child, we will restrict access without undue delay where the enquiry gives reasonable grounds to believe that information is being shared without the necessary right.
If you leave a family where other adults remain, the children and the shared conversations stay with the family. Your own conversations come with you. If you are the last adult, the children and everything else come with you.
When you share, you are sharing information about your child. We are the data controller for that processing. The legal basis is set out in the privacy policy.
BabyPilot is in beta. That means:
When the beta ends, parts of BabyPilot become a paid service. Here is how that works:
Once payment starts, the following applies:
When you buy through the App Store, you have a 14-day right of withdrawal as a consumer.
Apple completes the purchase and handles withdrawal and refunds. You do that under Report a Problem at reportaproblem.apple.com or under your Apple ID in the App Store.
We do not obtain any statement from you waiving your right of withdrawal, and we do not argue that the right has lapsed because you have started using BabyPilot. Your mandatory rights as a consumer are not affected by these terms.
Do write to us as well at support@babypilot.ai. We cannot pay the money back, but we will help you sort it out. If you want to tell us why you changed your mind, we would like to hear it - you do not have to give a reason.
You may use BabyPilot for your own family life.
You may not:
You also have to comply with the terms that apply to your Apple device, your Apple account, your internet connection and the other services you use alongside BabyPilot.
You keep whatever rights you have in what you write to BabyPilot. We do not become the owner of it, and your rights in personal data are not affected by these terms.
You give us the right to process it in order to answer you, to store it so you can find it again, and to operate and secure the service. How we do that is set out in the privacy policy.
We do not train language models on your conversations without your express consent, and we do not sell your data. That also applies to the suppliers we use to make the app work - they are not permitted to train on your conversations.
We may use information about your use of the app in anonymised form to measure whether BabyPilot works. If we share anything with researchers, it happens only where you have given a separate consent under Profile, and you can withdraw it again.
Articles, podcasts, text, design, trade marks and software in BabyPilot belong to us or to our partners.
You are granted a personal, non-exclusive, non-transferable right to use the content in the app for your own family life - including printing a fridge note and putting it up at home. You may not publish the content, sell it or use it commercially.
We develop BabyPilot continuously and we can change it. We do so for the following reasons, and no others:
If a change is to your detriment in a way that is more than insignificant, you will be notified by email at least 30 days in advance. During that period you can cancel free of charge and be refunded what you have paid for the time after - including where you have bought annual access.
We take care, but we cannot promise that BabyPilot is always available or free of errors, or that a particular answer is right for your child.
We are liable under the general rules of Danish law for losses that are a foreseeable and direct consequence of our fault. In assessing a claim, account may be taken, under the general rules, of whether you have disregarded clear safety instructions in the app.
We are not liable for operating losses or lost profit.
No limitation in these terms applies in cases of intent, gross negligence, personal injury, breach of data protection law, or in any other case where liability cannot lawfully be limited.
Section 4 sets out what BabyPilot is not. We say it again here because it matters: the app does not replace healthcare help, and you should not refrain from contacting your health visitor, your doctor or the out-of-hours medical service because you have had an answer from us.
We are not liable for delays or failures caused by circumstances outside our control - for example outages at our suppliers, power failures, network faults, orders from public authorities, war or natural disasters.
You can stop using BabyPilot at any time and delete your account under Profile.
If you delete your account, we remove your conversations, your children's information and your fridge notes from the app immediately. They are deleted from our production systems within 30 days. They may remain in backups for up to 60 days after that, at which point they are overwritten. If a backup is restored, we run the deletion again. No later than 90 days after you delete your account, your information no longer exists with us. If you have had a paid subscription, Danish bookkeeping law requires us to keep records of the purchase itself - that is not your conversations.
If you are part of a family with other adults, the children and the shared conversations follow the rule in section 7. Deleting your account does not delete what the family holds in common if other adults remain.
If you have a monthly subscription, you also need to cancel it in the App Store. It does not stop by itself because the account is deleted.
We can close your account if you breach these terms materially, or if we shut the service down. In the case of a material breach we will notify you and, where it makes sense, give you a chance to put it right. If we shut the service down, you will get at least 30 days' notice, the opportunity to export your data, and a refund of what you have paid for the time after.
We can change these terms.
If a change is material - the price, for example, or what the service is - you will be notified by email at least 30 days in advance and you will have to accept the new version to continue. If you do not want to, you can cancel before it takes effect and be refunded what you have paid for the time after.
Minor changes, such as corrections and clarifications, take effect when we publish them. The version number and date are always shown at the top.
You download BabyPilot from Apple's App Store. Two things apply alongside each other:
Purchases, subscription management and refunds are handled through Apple under Apple's applicable terms. Beyond that, it is worth knowing:
These terms exist in a Danish and an English version. The Danish version is the binding one. The English version is a translation provided for convenience. If the two differ, the Danish text applies.
Danish law applies. If you live in another EU country, you do not lose the protection of the mandatory rules of your own country.
If you are unhappy about something, write to us first at support@babypilot.ai - we would much rather sort it out than have a case.
If we cannot find a solution, you can, where the conditions for it are met, complain through the complaints portal to the Mediation Team for Consumer Complaints (Mæglingsteamet for Forbrugerklager) and subsequently, if applicable, to the Consumer Complaints Board (Forbrugerklagenævnet), Nævnenes Hus, Toldboden 2, 8800 Viborg, Denmark, naevneneshus.dk. There is a minimum amount a complaint has to concern, and it is higher than the price of a single subscription with us. That does not leave you without options - write to us and we will work it out.
Disputes not resolved that way are brought before the Danish courts.
